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Frequently Asked Questions

Orders, Shipping, & Returns

Trust us — we want your new Sutera product to arrive as quickly as you do. That’s why we work diligently to package each order with care and ship it to you in a timely manner. All US orders ship from our warehouse in 5-8 business days. If you’d like an update on your package’s status, simply contact our dedicated customer support team.

We’re confident that our solutions will enhance your home and make your life easier, but if for any reason you don’t love your new Sutera product, we’ve got you covered. Simply contact our customer support team within 30 days for a quick, hassle-free return or exchange. To begin, chat with one of our attentive support agents any day of the week from 5 AM - 6 PM PST.

We’re proud to offer a 30-Day Satisfaction Guarantee. If your new Sutera product doesn’t live up to your expectations, simply contact our customer support team within 30 days of receiving your package.

We know you want your new Sutera product to arrive as soon as possible. That’s why we work tirelessly to package your order with care and ship it to you quickly. All US orders ship from our warehouse within 5-8 business days, so you can rest easy knowing your package will arrive shortly.

At Sutera, we’re proud to offer multiple payment options for your convenience. At the Checkout Page, you’ll see Amazon Pay, PayPal, Venmo, and more. Simply select your preferred payment method for a quick, easy checkout experience.

If you have a discount or promo code for any Sutera products, we make it easy for you to add them. At the Checkout Page, simply enter your code on the right-hand side where it says “Discount code.” Click “Apply,” and your discount will automatically be deducted from your total!

Bedroom Products

We designed Dream Deep to help provide ergonomic support for the neck, back, and shoulders in every sleep position. This revolutionary shape makes it easy for you to enjoy a deep, restorative night’s sleep.

Dream Deep measures 25” x 13”, with a 5” loft. This innovative pillow is designed to support you comfortably on any size of bed — with room for you to move freely in the night.

This pillow is made with our high-density ‘ActiveBliss’ memory foam, which we developed to help support your head and neck in every sleep position. But the key to this pillow’s high-level comfort rating is airflow: 360 “microchannel” pores allow air to flow continuously, keeping you cool all night.

Lavender Zen measures 25” x 16”, with a 6” loft. This luxurious pillow feels plush, supportive, and super-soft to rest your head on each night — fitting perfectly on beds of all sizes.

Yes! Our Dream Deep and Lavender Zen pillows are crafted with flexible polyurethane foams that have been certified through the CertiPUR-US® program. We selected this material because it forms to your unique shape, providing luxurious comfort throughout the night.

Sutera designed the Hydroluna Pillowcase using ultra-smooth 22-momme silk, which provides luxurious comfort. But we took this revolutionary pillowcase to the next level by infusing Hyaluronic Acid into the fabric. As you sleep on Hydroluna’s cool, smooth surface, let the deeply hydrating infusion help refresh your skin.

Our Hydroluna Pillowcase measures 20” x 30” — perfect for any standard queen-sized pillow. We designed this luxurious pillowcase with a discreet zipper enclosure for easy removal.

Sutera uses high-density memory foam to contour to your pet’s body shape. It’s designed to help provide comfort and support for pets of all ages and all breeds.

We know pets come in all shapes and sizes, so we’re happy to offer our Orthopedic Pet Bed in two sizes. Our Medium bed measures 33” x 25” x 6”, and our Large bed measures 45” x 35” x 7”. Simply choose the ideal size for your pet before adding this product to your cart, so your furry friend can start enjoying supreme support and comfort.

Bathroom Products

The BathStone is made entirely of Diatomaceous Earth, a naturally-occurring, powdery-white material from the fossilized remains of sea organisms. DE’s ultra-porous surface allows it to absorb water fast, helping to keep floors clean and dry.

Our BathStone measures 23.6” x 15.4”. It’s the size of most standard bath mats — perfect for adorning the floor beside any bath or shower.

Many towels tend to harbor excess moisture. That’s why we designed Silverthread Towels to dry quickly and help to fight germs — keeping the fabric fresh and clean longer. We also wove the towels with pure California-spun Supima Cotton for its long-lasting softness and durability.

Our Silverthread Bath Towels are 31” x 57”, our Silverthread Hand Towels are 16” x 30”, and our Silverthread Wash Cloths are 12” x 12”. Together, they form the perfect trio to upgrade any bathroom.

This revolutionary shower scrub is designed with unique crossweave duo-fibers for a luxuriously gentle, yet deeply exfoliating cleanse. We designed this material for all skin types, so you can step out of the bath or shower with radiant, glowing skin. Plus, with an extra-long design, you can even lift impurities from those hard-to-reach places!

Our Japanese Exfoliating Shower Scrub is 47.24” x 11.02”. We chose this extra-long towel design to make it easy to scrub your whole body, from behind your knees to the middle of your back!

Sutera Shower Bombs are activated by warm shower steam to fill your shower with the therapeutic aroma of essential oils. Simply turn on the water, place the tablet out of the direct water stream, and turn any ordinary shower into a restorative spa-like experience.

Our Shower Bombs are 5.4’ x 1.6’, and come in packs of 12 to give you multiple showers infused with therapeutic steam. Choose our “Relax + Restore” pack with lavender and eucalyptus mint aromas, or our “Energize + Invigorate” pack with lemongrass and citrus aromas.

Personal Care Products

Sutera’s Lavender Zen Dream Mist is infused with real lavender essential oil and is a beautifully soft, relaxing fragrance that you can spray on your linens, pillows, and throughout your bedroom. This soothing scent can elevate your space's ambience during bedtime.

Sutera’s Silverthread Hair Wrap is made of an ultra-soft, highly absorbent microfiber material which helps cut down on drying time. Plus, the soft, lightweight fabric is gentle on delicate wet hair strands and helps reduce breakage.

Sutera’s Hydroluna Silk Sleep Mask uses luxury-grade silk and Hyaluronic Acid to promote more restful sleep and hydrated skin. Our silk feels cool and soft against your face, while the Hyaluronic Acid infusion can help boost skin’s moisture for a glowy complexion.

Sutera’s Silk Scrunchies are super-soft hair bands that help keep your tresses looking tidy and beautiful without pulling or snagging. Made with the finest 100% 6A Mulberry Silk, our scrunchies help prevent knots, frizz, and breakage. With a high density of 22-momme, they’re designed to last long even with minimal upkeep. Plus, our silk is naturally hypoallergenic, breathable, and moisture-retaining, so your hair can always look and feel its best.

FREE SHIPPING WITHIN US
ON ORDERS OVER 50$
DEDICATED CUSTOMER CARE
AVAILABLE DAILY 5 AM - 6 PM PT

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